Reference

Our Privacy Policy: What We Collect and Why

Your account information, payment details and withdrawal history stay protected under our privacy framework.

Account verification and securityPayment and withdrawal processingDispute resolution and fraud prevention

What Information We Collect from You

wnitoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with wnitoto, we ask for your name, email, phone number, date of birth and address so we can verify who you are. We also collect payment information—the bank account or e-wallet details you link via DANA, OVO, GoPay or QRIS. During

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gameplay, we record your bets, wins, losses and account balance to track your activity and detect unusual patterns. If you withdraw funds, we capture the destination account and timestamp. Where local law permits, we may also collect device information such as your IP address and browser
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type to detect fraud and unauthorised access. All of this data lives in our secure servers and is accessed only by authorised staff members who need it to process your requests or investigate account issues.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Contact Us About Your Privacy Rights

Email Support Reach our privacy team at [email protected] with any questions about how we handle your data, requests to view your information, or concerns about your account security.

Live Chat – Business Hours Open live chat from the account menu Monday to Friday, 9 AM to 6 PM Jakarta time. We'll walk you through your privacy settings and answer questions about data retention.

Account Privacy Settings Log in, open Settings > Privacy & Security to review what we've stored, update your contact details, or request a complete download of your account data.

HOW WE PROTECT YOU

Data Security, Cookies and Your Account Control

Encryption and Secure Storage

We encrypt all payment information—DANA, OVO, GoPay and QRIS details—using industry-standard TLS encryption so it stays unreadable in transit and at rest. Servers are firewall-protected and access is logged.

Cookie and Tracking Disclosure

We use cookies to keep you logged in, remember your language preference, and detect suspicious login attempts from new devices. You can disable non-essential cookies in your browser settings without losing core account access.

Data Retention Policy

We hold your account data for as long as your account is active plus seven years for regulatory compliance and dispute resolution. After that period, we delete or anonymise it unless law requires us to retain it longer.

Third-Party Access Control

We never sell your data to advertisers or data brokers. We share information only with payment processors, fraud-detection partners and legal authorities where law requires it or you've given permission.

Account Access and Withdrawal

You can request a complete copy of your personal data, update or delete information, or close your account anytime via Settings > Privacy & Security. We'll process requests within 14 business days.

Incident Response

If we detect a data breach affecting your account, we'll notify you by email within 48 hours and describe what happened, what we've done to secure it, and steps you should take.

Privacy Policy – Frequently Asked Questions

No. Your DANA, OVO, GoPay and QRIS information is shared only with the payment processor and our fraud-detection partner so we can complete transactions and prevent misuse. We never share payment data with game studios, advertisers or other third parties outside that chain.

We keep withdrawal records for seven years from the date of withdrawal for regulatory compliance and to help resolve disputes. You can view your complete withdrawal history anytime in your account under Transactions. After seven years, we delete or anonymise it unless law says we must keep it.

Yes. Go to Settings > Privacy & Security and select 'Download My Data'. We'll compile your account info, bets, withdrawals and contact history into a file and send it to your registered email within 14 business days, where local law permits.

Closing your account stops new logins and hides your account from the lobby. We keep your data for seven years to resolve disputes and meet tax law. After that, we delete or anonymise it. Your withdrawal history and account balance remain visible to you until closure is final.

We monitor login patterns, bet amounts and withdrawal addresses. If we spot unusual activity—like a withdrawal from a new country or a sudden spike in bets—we may ask you to verify your identity before processing it. Verification usually takes a few minutes via email or phone.

No. Our cookies work only on wnitoto.xyz to keep you logged in and detect suspicious logins. We do not use tracking pixels or cross-site cookies to follow you on other websites. You can review and disable cookies in your browser at any time.

You can request deletion anytime via Settings > Privacy & Security or email [email protected]. We'll delete most personal data immediately, but we must keep withdrawal records and bets for seven years to comply with financial law where you play.

Our Privacy Policy: What We Collect and Why

Contact Us About Your Privacy Rights

Data Security, Cookies and Your Account Control

Encryption and Secure Storage

Cookie and Tracking Disclosure

Data Retention Policy

Third-Party Access Control

Account Access and Withdrawal

Incident Response

Privacy Policy – Frequently Asked Questions

01 Do you share my payment details with other companies?

02 How long do you keep my withdrawal history?

03 Can I request a copy of all my account data?

04 What happens if I close my account?

05 How do you detect and prevent fraud?

06 Do you use cookies to track me outside wnitoto?

07 What if I want to delete my personal data before seven years?

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